Cloud-Based Service Desk Solution by HP

HP today announced HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management (ITSM) solution integrates key technologies, such as the market-leading HP Universal Configuration Management Database (UCMDB), which manages services, applications and hardware across the IT environment. It is populated and maintained with HP Universal Discovery software, which automates discovery and dependency mapping of relevant IT elements.
To prevent service downtime and maximize employee productivity, organizations need simple, agile IT service desk solutions that help resolve incidents rapidly while adapting to changing enterprise requirements. Organizations also need to reduce the costs and complexity of deploying and upgrading mission-critical service desk solutions to avoid disrupting the delivery and quality of internal services.

As part of the HP Converged Cloud strategy, HP Service Anywhere is an ITSM software solution that can be delivered as a service via the cloud. It enables clients to quickly resolve IT incidents and ensure availability of critical services that drive innovation. The new solution features an intuitive user interface and is simple to deploy, manage and upgrade.

HP Service Anywhere enables clients to:

● Speed deployment and easily extend processes based on Information Technology Infrastructure Library (ITIL) best practices, such as incident management, problem management and change management, through a new process-designer technology that is 100 percent web-based, 100 percent user interface (UI)-driven and codeless;
● Facilitate rapid and seamless upgrades for future releases by creating efficient process work flows using the same codeless configuration approach, which enables data model extensions and easy-to-use forms design;
● Increase staff productivity through unique “in-context” social collaboration directly in the tool, attaching conversation threads to relevant help desk objects in the system for rapid problem resolution; and
● Deploy a robust hybrid ITSM solution that seamlessly combines HP Service Anywhere and on-premise HP Service Manager delivering flexibility in linking central IT with lines-of-business IT.

It will be available worldwide directly from HP or via its ecosystem of channel partners. Named and concurrent license pricing will vary according to terms, quantity and location. Entry-level pricing is expected to start at $89 per user per month.
HP Service Anywhere is a key component of the HP IT Performance Suite, the next-generation enterprise performance software platform that enables IT management to improve performance with operational intelligence.

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